Return Policy

We want you to be satisfied with your purchase! Due to the nature of potting mixes, we do not accept returns once the product has been opened or used. However, if the potting mix arrives damaged, or if there is an issue with the product quality, please contact us within 7 days of receiving your order.

For damaged or defective products, we will offer a replacement or a refund, depending on the situation. To process a claim, please provide photos of the damage or issue, along with your order details, and our customer service team will assist you promptly.

Please note that we cannot accept returns for potting mixes that have been opened, used, or improperly stored. We recommend checking the product immediately upon arrival to ensure it meets your expectations.

For any inquiries or claims, please email us at info@tropicsinthecity.com.

Thank you for your understanding!